What are Hiring IT Managers Looking for in NYC for Help Desk and Service Desk Jobs? #ITManager #NYCJobs #HelpDesk #ServiceDesk #ITCareer
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Now that we have AI, IT managers, specifically in help desk positions, are looking for customer service, de-escalation, and white glove treatment skills, as well as the ability to adapt. Or at least that’s what I was looking for while hiring.
It’s supply and demand.
The supply of people looking – maybe for the first time ever in the history of IT – is greater than the number of open positions. Ever since late COVID, thousands of people decided that they hate their customer facing jobs – teachers, cops, food service, nurses, etc – and most of them decided to try to get into IT.
When the supply of employees is high, then salaries drop and requirements grow. Early COVID you could easily get a job after a quick BootCamp. Today – even with a degree, certs, and an internship, people are still fighting to get an offer.
So to answer specifically – those postings are getting dozens to hundreds of applicants each, and probably 10+ of them are fully qualified to get an offer. But there’s only one opening, so…
From what I’ve seen from an old IT Manager friend of mine, they seemed to be trying to hire the cheapest talent that they thought would be suitable for the job so they can stay within their limited budget.
HR is dragging their feet approving on-boardings since companies are being more conservative with the looming (or ongoing) recession, this is resulting in 4-8 week cycles for hiring candidates in some cases – then the low pay candidates they’re hiring are of low quality (you buy a product you get what you pay for), they get kicked back to the curb and the process starts over.
During this whole process, they’re being unclear and uncommunicative with all applicants to keep their options open and available as long as possible. They’re also being pickier now since the supply is greater – they can grab someone with a Bachelor’s in Comp Sci, certs and IT experience who is willing to take less than you. And even with all of those qualifications, this can be someone who is totally BS’ing and doesn’t have the soft skills needed for this field which goes back to the high turnover
Go through a temp staffing agency and also work on making connections. Now that you have a big gap in your resume, it’s going to be helpful to have an inside person who knows you and can be a good reference or recommend you.
If possible, also be open to relocating. A lot of people want to live and work in NYC so the competition for jobs there is much higher.