#MSPs #WorkCulture #ClientExperience #EthicsInTech
Have you ever worked at an MSP where it feels like they’re more focused on squeezing every penny out of their clients, rather than actually providing quality service? 😬 Seriously, I’m starting to wonder if all MSPs are like this or if I’m just unlucky with the ones I’ve been at.
I recently found out that my current MSP has a policy of not informing clients when we bill them for work outside of their contract, racking up their bill by thousands of dollars without their knowledge. 🤯 And the worst part? Upper management is fully aware and seems to encourage this behavior.
I don’t know about you, but the idea of purposely misleading clients and taking advantage of them just doesn’t sit right with me. I believe in building partnerships, not exploiting loopholes for profit. 🤝
The toxic help desk culture here doesn’t help either – constant muting during calls and belittling of clients just because a ticket is difficult? Not my idea of a healthy work environment. 😓
Is this really the norm for MSPs? I’m seriously considering looking for a new job because I refuse to be part of something that goes against my values. This experience has left me questioning the ethics in tech and how we treat our clients.
What are your thoughts? Have you experienced something similar or is this just an isolated incident? Let’s discuss and shed some light on the reality of working at MSPs. 💭✨ #JoinTheConversation
I’m internal IT at a company that pays for an MSP and they charge us for everything they possibly can. They take forever to get to their tickets from us and are super stingy on what they let us do so that they can charge us even more
I work for an MSP and it’s the best job I’ve ever had.
I work for a mid sized MSP and it’s actually a great place to work. Higher than average pay, really solid benefits, opportunities to advance and great coworkers/management. This is actually my third MSP and while there’s always room for improvement, they’ve all been fairly awesome for the most part.
I guess I’ve been lucky. I am well aware that a lot of shitty MSPs exist out there.
All these people with good MSP jobs is crazy I think the name helldesk is hell for a reason
Not my experience so far. I started my first IT job working for an MSP about 9 months ago. Great co-workers and supportive management. We try to support our clients as best as we can. It’s not always perfect of course, but it’s the best place I’ve worked at so far. Granted it’s my first office job and I’ve only worked for 3 companies before this so I don’t have much to compare it to.
I think it’s situational. The first MSP I worked at nearly killed me (not joking, my resting heart rate was 130 beats per minute sitting down, about 4 hours after I went home for the day), but even we would let the client know that what they’re asking for isn’t covered and what the rate per hour would be.
I work for another MSP and don’t directly work with or interact with clients. Maybe the MSP is doing shady stuff, but I don’t know about it and I don’t get asked to do anything shady. If the turnover is any indication, I expect the client-facing work is pretty horrible. But I don’t do that, so I’m still sticking around since my job is fairly stress-free.
MSPs are hit & miss.
Some are horrible , pay is awful, don’t care to build up their employees & treat their clients like trash.
Others pay fairly well, treat customers appropriately & even better – they offer their employees other opportunities or at least have a pipeline in place to move their employees up the IT / Cyber world.