#CustomerServiceNightmare: A Therapist Bullied Online Customer Support Staff
Several years ago, I worked the late shift as an online customer support agent for a women’s clothing company. The other CSAs and I were constantly mistreated by crappy customers, and our managers did absolutely nothing to support us. The company valued its customers so much that the rules for dealing with them were disgustingly lax.
##The Kathy Situation: Constant Harassment
One of the worst customers was this woman we’ll call Kathy. This woman would enter our CSA chats around midnight, drunk (she admitted to this). She would ask questions like, “What jeans do you think go with this top?” While the CSA answered, Kathy would say things like, “Wow, this is taking so long. Imagine working a minimum wage job at midnight. Bet you want to kill yourself.”
– Warning #1: Passive-aggressive comments
– Warning #2: Direct insults
– Final straw: Telling CSAs to kill themselves
At that point, we’d let her know we could no longer help her, and we’d disconnect her. And then she’d pop back in chat within a few days and the whole thing would start over. She always said the same kinds of things. She clearly knew she could say three separate terrible things to us. Our managers never helped or stepped in.
##Unmasking Kathy: A Shocking Discovery
I once looked this woman up. I wanted to know who she was. To my surprise, I found out that she was a therapist! She had her own practice. I was baffled. What she did was a horrible, cruel, unkind thing… I couldn’t believe a therapist would do this.
##Taking Matters Into My Own Hands
I later quit working at the company. I waited a few weeks. And then I made a phone call… to Kathy’s practice. I spoke to Kathy. I told her I was seeking therapy. During our intake call, she asked me what kind of issues I was facing. “Well,” I said, “I do this really weird, psychotic thing a few nights a week. I get really drunk, and I start a chat with minimum-wage customer support agents and I tell them multiple times that they should kill themselves. That’s so fucking crazy, right?” She made a tiny noise. A moment passed. The call disconnected.
##The Aftermath: No More Harassment
My friends at the company said that she never messaged them again. It seemed like my little intervention had put an end to Kathy’s abusive behavior towards customer support staff.
In conclusion, standing up to bullies, no matter who they are, is important. And sometimes, it’s necessary to take matters into your own hands to make a positive change. If you ever find yourself in a situation where you or someone you know is being bullied or harassed, don’t be afraid to speak up and take action. Let this story be a reminder that no one should have to tolerate abuse, especially in the workplace. Stay strong and stand up for what is right. #CustomerServiceNightmare #WorkplaceBullying #OnlineHarassment #TherapistBullying
So, have you ever encountered a similar situation in your workplace? Share your experiences in the comments below! 👇🏼
You should have anonymously posted that on her yelp page as well.
As someone who has worked similar jobs, I love you for this!
Yeah, FUCK that job. Hope you’re doing better now
apparently she only had a one strike policy.
That’s incredible
Please be true.
Love this! Its amazing what people are capable of when they are anonymous. I can imagine her heart skipping a beat and the feeling of dread when she realised she could be publicly exposed. Damn shame you didn’t send her the chat logs lol
Hahahahaha I’m wheezing
I want to buy you a beer. That. Was. Awesome.
Well fucking done!
Holy 💩 a therapist!!! What is wrong with people. I’m glad you put her in her place , I can’t stand people who looks down or mistreat people who work jobs that have to deal with people all the time .
Brilliant.
She was a therapist?! That is very concerning. Also, that sounds like a horrid company.
The ending had me smiling from ear to ear. Excellent revenge!!
Good but this could have been NuclearRevenge if you had reported her to the licensing board because she would’ve lost her license and deservedly so!
This deserves a complaint to the state board.
In all honesty, that would be a valid ethics complaint to both her state board of ethics and her licensing board.
If she’s doing this to thrill herself on the side imagine what she could be doing to manipulate patients behind closed doors. I’d like to see statistics on self-harm by patients in her care compared to local, state, and national averages. I think it would be wildly stupid not to at least suspect this could be a serial predator trying to push people to suicide using her position of trust.