Hey everyone! 🌟 So excited to share that I’ve landed my first IT job after graduating from a computer systems program! 🎓 Now, I’m looking for some advice on how to excel in my new role.
I’ll be working on user support through a ticketing system, and I really want to do a great job. 💪 But I’m feeling a bit nervous about not knowing everything I need to know.
Does anyone have tips on what to focus on or what to avoid in order to succeed in this role? Here are some questions I have:
– What should I study to improve my skills?
– Any specific skills I should sharpen?
– Are there any common pitfalls I should watch out for?
I would really appreciate any advice or insight you can provide! Thank you in advance for helping out a newbie like me. 🙏 Let’s learn and grow together! 🌟
Have they told you the ticket system you’ll be using? I’d look up YouTube videos for any information you have specific to this new opportunity.
Edit: and congrats btw!
Document stuff 100%, any issues you come with document it because not only it helps you. It shows that you are there to learn it.
You will look incompetent and useless. At least at first. I’ve gone through 3 different career paths since I started so I can confidently say it always feels like this and eventually after enough experience you become good at your job. I’m going through it again right now after switching jobs. I’ve been in the industry for 13 years. Just don’t be hard on yourself. As long as you do your best to improve you’ll be fine.