#HRAdvice #NewToHR #ComplaintsHandling #EmpathyTips
Hey everyone! đ
I recently made the jump from a sales role to HR, and let me tell you, it’s been a bit of a culture shock! Dealing with complaints and negative attitudes can be tough, especially when you’re a naturally empathetic person.
Here are some tips that have helped me navigate this new world of HR:
– Try to remember that people’s reactions are often not about you personally, but about their own issues or frustrations.
– Set boundaries for yourself to prevent burnout, whether it’s taking breaks, practicing self-care, or seeking support from colleagues or mentors.
– Develop a support network within your organization to share experiences and strategies for handling difficult situations.
– Consider seeking out training or resources on conflict resolution and emotional intelligence to better equip yourself for handling challenging interactions.
And to answer your question about becoming numb or “dead inside,” I believe it’s more about finding a balance between empathy and resilience. It’s okay to feel affected by the emotions of others, but it’s also important to protect your own well-being in the process.
What are some strategies that have worked for you in handling complaints and maintaining your empathy in HR? Share your tips and advice below! đŹ #HRCommunity #SupportEachOther
I have a non HR work friend who has mentioned that she hates customer service voice/presence/attitude/vibe (idk how to describe it exactly) because it doesnât feel real or genuine. She mentioned once that I use something similar in HR. I told her that sometimes I have to so I can still help, but distance myself enough to not take it home with me. Iâm naturally empathetic too, and if I gave all of myself and internalized everyoneâs issues I wouldnât have anything left for myself. She said it made sense when I explained it like that. She also said that she isnât capable of doing that and thatâs probably why sheâs in therapy lol.
Basically, itâs important to set boundaries for yourself to prevent burnout. We canât solve everyoneâs problems or carry their burdens. We can provide them with the resources available and lend an ear. And remember, just because someone doesnât like a policy doesnât mean they donât like you. đ€·ââïž
Hi!
I’ve been in the industry for quite a while now. I did the same as you, started in sales and worked my way into HR. I liked the idea of HR because I love interacting with people, but I hated the whole “customer is always right” philosophy.
I’ve never become numb, even still there are days where I leave the office and cry into a glass of wine. It’s a double edged sword though, I get such a high out of helping people that I can walk out of my job so happy I’m walking on clouds. It does get easier though. Your skin gets tougher and your threshold gets higher.
Good luck. I know you can do it. We need more people like you in the industry who love and care about people!