How can you delight customers to increase engagement and retention? Examples of customer delight strategies?
YCombinator emphasizes the importance of overdelivering and delighting customers. Some ways to achieve this include adding new features or incorporating cool animations.
Here are a few examples of companies that excel in customer delight:
– ProductHunt uses cat pictures on their 404 page
– Revolut impresses with their intuitive user interface
– Memberstack delights users with interactive elements like the hover effect on their Get Started button
We’re currently looking for ideas on how to improve customer delight on our own site. How do you go about delighting your customers? Are there any specific landing pages or products that you find exceptionally effective at delighting customers?
#customerdelight #customerengagement #retentionstrategies #userinterface #userexperience #websitedesign #customerretention
I take their trash away for free
Ship some snacks to their address 👌
Just treat them like human beings instead of a dollar sign.
Taking time to have a conversation goes a long ways.
I show up on time.
I charge 1/2 hour minimum.
I clean up any mess I make.
My earliest customers continue to get their early customer pricing.
Just make them feel that they are part of some elite society by using your product , mfs are retarded for percentile game.
Listen closely, understand their pain points, then exceed expectations.
To add to the good points already made regarding listening to customers, it’s helpful to have unobtrusive ways for customers to leave feedback.
Maybe your cat pictures on the 404 page go totally unnoticed and your new policy of responding to customers within 24 hours really resonates. But how will you know this for sure?
It’s important to have some way to close the feedback loop to understand what’s working and what’s not, and quick surveys are a good way to do that without burning up your time conducting outreach.
Feature your customers on your social media.
Have sudden giveaways to keep people on notifications for your social media.
That’s right !! underpromise and overdeliver