#RestaurantRefusal #HealthHazard #CustomerService
Hey everyone, I have a situation here that’s raising some eyebrows. 🧐 So, my friend works at a restaurant and they have a customer who has some pretty serious health concerns – open sores leaking pus all over the place. 😷 The restaurant staff is having to clean up after her every time she visits, and other customers are getting uncomfortable.
The management is saying they can’t refuse service to her because they’re scared of getting sued. But is that really the case? Can a restaurant refuse service to a customer who poses a health hazard to others? 🤔
My friend is really stressed about this, so any advice or information you can provide would be greatly appreciated. What would you do in this situation? Here are a few things I think could be helpful:
– Consult with a legal expert to understand the restaurant’s rights and obligations
– Consider implementing a policy for dealing with customers who pose health risks
– Talk to the customer directly about the concerns and possibly offer alternatives for dining
Let’s brainstorm some solutions together! 💡 #HealthAndSafety #CustomerExperience
> legally can the restaurant refuse service to this customer?
Of course.
Something to keep in mind: Local health departments that license and inspect restaurants often have *required* procedures to follow when cleaning up *ANY* bodily fluids in customer areas – which often includes removing all customers from the area before cleaning and sanitizing. This means that they may have to kick all the customers out to properly clean the dining area as a result of this one person.
The management should have documentation on those procedures if they are required.
Management is absolutely wrong in this case, and this customer can be refused entry to the business. Once she has been told that she is not welcome in the property, any further incidents become trespassing and police can be involved to escort her from the property in whatever manner they deem appropriate.
This is similar to how it was ruled that businesses could refuse service for customers that didn’t follow vaccine/mask requirements of the business during covid. This is a visible public health hazard requiring cleanup of bodily fluids. This is not a disability issue.
It’s a private business and they can refuse service to anyone for any reason. Not wearing appropriate clothing, for instance.
SCOTUS said yes they can
Yes they can. Is your restaurant corporate by any chance? If so, I would bet there are policies against having employees clean bodily fluids. Further, I would encourage you to file an incident report for every time she’s come in and leaked all over the restaurant. This will create documentation supporting the ban and will cover you should she believe she has grounds for a lawsuit.