#CustomerService #KindnessMatters #ProblemSolving
Has your Amazon package not arrived? Did your store-bought laptop break? Was your food cold on arrival?
In these situations, it’s easy to show your frustration. 9 times out of 10, the person you are showing your frustration to isn’t the one who has caused the problem. They are the one who can fix it for you.
## The Problem: Overcoming Irritation and Annoyance
It can be challenging to maintain your composure when faced with frustrating situations like delayed deliveries or malfunctioning products. However, letting your irritation get the best of you often leads to more complications and delays in resolving the issue.
### Option 1: Expressing Frustration
When you choose to show your frustration and demand immediate correction, it may create tension with the person on the receiving end. This approach can lead to a defensive response, making it harder to reach a satisfactory resolution.
### Option 2: Choosing Kindness
On the other hand, explaining the issue calmly and being polite to the person assisting you can make a significant difference. By showing kindness and understanding, you not only communicate your concern effectively but also foster a positive interaction that can expedite the resolution process.
## The Solution: Be Nice, Get Results
Next time you encounter a problem that requires customer service assistance, remember the power of kindness. Here’s why choosing to be nice can benefit you in resolving issues smoothly:
– **Builds rapport:** By being friendly and respectful, you establish a positive connection with the service provider, making them more inclined to assist you promptly.
– **Promotes empathy:** Treating the person helping you with empathy and understanding can make them more receptive to your concerns and motivated to address them efficiently.
– **Encourages proactive assistance:** When you approach the situation with kindness, you inspire the service provider to go the extra mile in helping you, leading to a quicker resolution.
– **Creates a pleasant experience:** By maintaining a courteous attitude throughout the interaction, you contribute to a more positive experience for both parties involved.
## Real-Life Example: The Power of Kindness in Action
Imagine you receive a damaged product from an online order. Instead of expressing frustration and anger, you contact customer service and explain the issue calmly. By being polite and understanding, you not only receive a refund or replacement promptly but also leave a positive impression on the customer service representative.
## Conclusion: Choose Kindness for Effective Problem-Solving
In conclusion, practicing kindness and patience when facing frustrating situations can yield better results than reacting with irritation. By maintaining a positive attitude and treating others with respect, you can navigate challenges smoothly and achieve favorable outcomes.
So, the next time you encounter a problem, remember the value of being nice—even when you’re annoyed. Your approach can make a significant difference in how quickly and effectively the issue is resolved. Give it a try and see the positive impact it has on your customer service experience! 💪😊
Remember, kindness wins!
I want to speak to the manager of Nice.
I’ve found if I need to call a company, being polite always gets you better results. I have 2 recent examples. A few weeks ago I called my ISP about the annual price increase of my broadband. I was calm, polite and I let the person on the other end do their job without me hassling them. I ended up with a sizable discount, a speed increase from 600mbps to 900mbps, a free WiFi extender and a free years subscription to Xbox game pass.
I then called our satellite TV provider, again querying the price increase. Same tactic (polite, calm, explained the situation, cost of living crisis etc). I ended up with another sizable discount, a free upgrade to all their movie channels and two free cinema tickets every month for 24 months.
If I’d called either of these companies and been rude or angry I think I’d have just been given the bare minimum, or even fobbed off. I genuinely think both CS reps went out of their way to get me the absolute best deals they could because of my attitude towards them.
Yep, tried and tested over decades. It works.
Taking it one step further, when a sales assistant is particularly helpful, find their line manager and explain how great they have been. It’s minimal effort on your part but it could have a huge impact on their day and their job.
As somebody on the other side of this, most any job with customer service gives you plenty of leeway to deal with various situations. If you’re pleasant and make it easy to be nice to you, I’ll bend over backwards to make sure you’re taken care of, and every rule can be bent. If you’re rude, entitled, or demeaning, I’m either getting you out of my face ASAP, or I’m slow-walking and throwing the book at you when it comes to annoying policies and over-verification of everything.
What to do when you’re very annoyed and just NEED to vent: start your tirade with “I know it’s not your personal fault”.
When clients come in and just blow up, I instinctively take it personally. Even when I know it’s not my fault. And then I get angry at them in return, as a sort of defence mechanism. Not helpful. But when they start their speech off with the sentence mentioned above, I can just lean back and listen to their (often very true) complaints, and honestly, most of the time in secretly completely on their side. Which makes me want to help them about it. Which, often, I can.
“Always” doesn’t always work.
Assertiveness, which includes clear and direct communication about the problem and expected solutions, is sometimes necessary to ensure that the issue is taken seriously and addressed promptly.
Especially in cases involving significant errors or negligence, a robust and decisive approach may be more effective in communicating the urgency of rectification.
In some business cultures, a more direct and demanding tone may expedite actions.
Showing frustration, when justified and controlled, can signal that the repetitive nature of the problem is unacceptable.
It’s crucial to balance kindness with self-respect.
Absolutely! I grew up working tons retail/customer service and anyone who was genuinely kind to me would almost always leave with their issue solved, an extra discount, and/or basically any little thing I could give or do to make their day a little better. The same goes for food service. You would NOT believe the amount of free food I’ve gotten just from treating someone with a normal level of kindness.
Like someone else said too, if someone does anything that seems at all above and beyond to take care of my issue, I’m absolutely the type to do the survey after the call or to send an email to the store to leave a glowing review. I don’t know if it’s ever made it back in any way to the helpful rep but I have to hope it has.
what if the issue is something you have been dealing with for a while and all the time its due to incompetence