#FirstDayTips #JobOffer #MSP #HelpDeskTechnician
🎉 Finally received a job offer after all my hard work in job searching and getting certifications! I’m thrilled to have landed a position as a Help Desk Technician level 1 at an MSP. Even though I’m still pursuing my associates in cybersecurity, I’m excited to kick start my career in this industry.
Now that my first day is around the corner, I could use some advice from seasoned professionals. What do you wish you knew before starting your first day at an MSP as a Help Desk Technician level 1? Share your insights and tips to help me navigate this new role successfully.
Here are a few pointers that I believe could be helpful on my first day:
– Familiarize yourself with the company’s systems and tools
– Connect with your team members and ask questions
– Take notes and ask for feedback
I look forward to hearing your suggestions and experiences! Let’s support each other in this exciting journey. 🚀
Always bring your towel and don’t panic.
Expect to ask questions every single day, don’t expect to feel fully self sufficient for at least a year.
Ask GOOD questions. Don’t freak out if you don’t know the answer. Most IT jobs you get paid to learn. Just be perceptive to what you are doing and you should be fine. And if you build a year or two experience of this job and get your associates you’ll be off to a better start than most.
The phone to ring. the user to have some insanely complicated way to explain what is going on, you discovering that they are doing something so incredibly wrong and wondering to yourself how in 2024 that a person that has been working for the last 20 years doesn’t know how to use a computer. Go well okay whatever.
Rinse and repeat until you completely lose faith in humanity but hopefully by that time you learned some new IT skills that have you move away from dealing with the end users, only to discover that the vendors, your system and network admins are also incompetent.
Then you ponder what has this all been about and some sort of dread overcomes you as you realize that despite everyone’s efforts to make all this shit easier people still can’t be assed to learn how to use any of it