#ITcareer #TechSupport #ImposterSyndrome
Hey there fellow IT enthusiasts! 👋 Have you ever landed your first IT job with minimal hands-on experience like me? I recently started as a Tier 1 Tech Support Specialist at a small MSP, and let me tell you, imposter syndrome hit me hard!
Here are some tips and tricks that have been helping me navigate this new territory:
– Embrace continuous learning: Don’t be afraid to ask questions and seek knowledge from your more experienced colleagues.
– Utilize resources: Take advantage of online courses, forums, and tutorials to enhance your skillset.
– Hands-on practice: Set up a home lab or shadow your coworkers to gain practical experience.
– Stay organized: Familiarize yourself with the ticketing system and prioritize tasks effectively.
Remember, you have the drive and determination to succeed in this role. Keep pushing forward and don’t hesitate to reach out for support. We’re all in this together! 🚀
What are some strategies that have helped you navigate your first IT job with minimal experience? Let’s share our insights and help each other grow! ✨ #NeverStopLearning
Congratulations! And the thing that helped me the most was connecting with my coworkers and learning alongside them. They’re awesome resources and have awesome backstories.
Your experience is pretty common for what an MSP will hire, so don’t worry about your lack of it. If you have questions try and Google first, and if you’re unsure ask a more experienced co-worker. It will look better if you’ve already done some research yourself.
Don’t do anything drastic (large impact/scope) without asking someone first, you will likely have more access than you should for many of your clients and can do a good bit of damage.
Be prepared to be thrown into the fire and learn. It’s going to be a grind, and at times potentially kind of terrible. Just try and stick with it and you can come out experienced and knowledgeable on the other side.
Maybe drop studying for all three of those at once, pick Net+ or Sec+ depending on what direction you want to go in. Since you already got an entry level job I don’t see a reason to go for A+.
Expect to ask questions every single day. You won’t feel 100% self sufficient for at least a year.
Congratulations on landing your first IT job! That’s especially a tough nut to crack in this market.
It’s important to **take notes** and **ask questions** unhesitantly! While it’s great to do your own research (even if it means Googling), you’ll also have to count on asking your colleagues for help as you learn the ins and outs of the IT ecosystem (which is unique with each company). Your company should be patient enough to help train you on all that; otherwise, they would’ve looked for someone more seasoned.
It’s mainly **repeated** questions where they might lose patience, hence it’s important to take notes or at least know what knowledgebases to scrape.
Otherwise, field as many calls and tickets as you can; this will expose you to routine questions and issues, force you to learn on how to handle them, and (most importantly) help you get your first-time jitters out of the way.
>definitely have had imposter syndrome ever since I accepted the offer.
That’s perfectly common for newcomers, and it’s part of the growing pains. You have your fingers in every pot in general IT roles like that, so it’s naturally daunting how much you have to learn at once. You probably felt that way studying for the mile-wide, inch-deep CompTIA A+ cert, which is specially geared towards entry-level roles like this.
I still feel imposter syndrome at times even five months into my first job (HD technician at a small company). One day, I’ll feel like a troubleshooting genius with a bright future in the field; the next day, I’ll feel lucky not to have gotten fired yet. You’ll have those ups and downs with the growing pains, but I feel the former more consistently as I keep honing my skills.
I wouldn’t feel bad. Your reaction is totally normal to somebody who starts out in the MSP space. Always be taking notes, reviewing all the documentation your org has, and don’t be afraid to ask questions. The important thing is to put some effort into getting an answer on your own before asking a senior tech. What is going to really annoy your co-workers is if you put in minimal effort before you reach out to others.
Everyday you are there you will learn more than you ever could in school.
In 3 months youll be a completely different tech.
First off congrats. The first thing I recommend is not being afraid to ask other team members questions. Everybody was new at one point in their career. However make sure to record their answer and retain that knowledge.
Also a big thing is to make sure you transfer knowledge to others as you learn. There will be a day where you are the only one who knows how to solve an issue. Do not gatekeep that info to yourself and share with others.
Best of luck with your new job