#ITjob #Level1Support #GovernmentIT #CareerAdvice
Hey everyone! 👋 So, I just landed my first official IT job as a level 1 support officer in the Government, and I couldn’t be more excited! 🎉 However, I’m also feeling a bit nervous as this is a whole new ball game for me.
I’ve been running my own IT business on the side for the past 3 years, mostly dealing with hardware issues and some software troubleshooting. But now, I’m diving into the corporate world and I could use some guidance. 🤔
I’m curious to hear from those who have similar roles or experience – what can I expect on a day to day basis as a level 1 support officer in Government IT? Any tips or insights you can share would be greatly appreciated!
Some specific questions I have are:
– What does a typical day look like in this role?
– What kind of issues or problems might I face on a daily basis?
– Any advice for someone transitioning from a solo IT business to a corporate IT environment?
I’m eager to learn and grow in this new role, so any help you can provide would be amazing! 🌟 Let’s chat and share our experiences!
You’ll do just what every other level 1 does. Help desk
How did you get your job? What was the interview process like?
I work with defense contractors it’s extremely laid back as a job in general, no stress on a day to day basis.
It really depends on what agency you are employed with. No one will expect you to be useful for the first month or three; you will have plenty of time to ask your peers what to expect.
Honestly, you won’t know until you get there. This is what one of my co-workers told me. When I was hired, I also started as Level 1 Help Desk and no matter how descriptive your interviewer lets you know. You will not know anything until you start doing the job. Like someone else said, you will have plenty of time to ask your team mates.
When I started, my supervisor schedule a meeting to introduce me. For the 1st two weeks, I had no idea what they were talking about, many different systems and apps introduced to me. This is expected for any new employee.
I wouldn’t worry about it. Go to work and let them train you and you’ll be up to be speed in a month or so.
Don’t expect to know everything, ask questions!
Congrats!!
Piece of advice, Integrate yourself into any IT projects, expansions, etc going around. Network guys gonna expand the network? Talk with them and offer whatever help you can give, get into those meetings where they map out the network. System admins need new servers? Ask if you can participate, learn from them. Do this for whatever stuff the IT department does. This is how you’ll expose yourself and grow
Sounds like you’ll be starting off in help desk – which is a great entry point into IT. You’ll be dealing with various things and tickets throughout the day like resetting passwords, deploying hardware, and dealing with Karens who’ve been there for 30+ years.
Take that time to learn and ask a lot of questions.
How’d you land the role?
90% of issues are due to the User being a user lol
“officer” is a stretch.
You need to learn who all the important people are and what they look like.
Write everything down. I like to bring a little notebook that fits in your pocket. Something I’ve learned from the military. Managers love seeing that shit.