#JobSearch #CareerAdvice #CustomerSupportEngineer #TechJobs #FAANG
Hi there! 🌟 If you’re in a similar situation and are wondering what job position to look for after working as a Subject Matter Expert in customer support for a FAANG company, then you’ve come to the right place. It’s completely normal to feel a bit lost when transitioning from a specific role to a broader job search, but I’m here to help guide you in the right direction.
Here are a few job positions to consider based on your previous experience and skills:
🔍 Research Intern: If you enjoy digging into technical data and analyzing it for troubleshooting purposes, a research intern position could be a great fit for you. This role often involves using a variety of internal tools and databases to gather and analyze information, which aligns well with your experience as a Subject Matter Expert.
💻 Technical Support Specialist: As someone who has managed customer tickets and offered troubleshooting as a 3rd line support, transitioning into a technical support specialist role could be a natural fit. This position typically involves providing technical assistance and support to customers, often using internal tools to diagnose and resolve issues.
📊 Data Analyst: Given your experience in analyzing technical data to identify problems, a data analyst role could be a promising career path for you. As a data analyst, you would delve into large datasets to uncover insights and trends, which requires a strong analytical mindset and the ability to work with various internal tools and software.
🌐 Customer Success Manager: If you have a strong knack for communicating with customers and ensuring their satisfaction, a customer success manager role might be a good fit for you. This position focuses on building and maintaining customer relationships, and your background in managing customer tickets and escalations could be valuable in this role.
🖥️ Software Quality Assurance Engineer: If you’re interested in exploring opportunities in a more technical role, a position as a software quality assurance engineer could be worth considering. This role involves testing and ensuring the quality of software products, and your experience in troubleshooting and escalating difficult cases could prove beneficial in this role.
When it comes to landing your next job, it’s important to highlight the transferable skills and experiences you gained while working as a Subject Matter Expert in customer support. Here are a few tips to tailor your job search and application process:
1. Update Your Resume: Highlight your key responsibilities and achievements in your previous role, emphasizing your skills in troubleshooting, data analysis, and customer support.
2. Network: Reach out to professionals in your desired industry and seek informational interviews to gain insights and advice on potential job opportunities.
3. Skill Development: Consider enrolling in relevant online courses or certifications to further develop your skills and knowledge in your target field.
4. Tailor Your Cover Letter: Customize your cover letter for each job application, showcasing how your experience aligns with the requirements of the role.
Remember, transitioning to a new job position can be both exciting and daunting, but with the right approach and a solid understanding of the options available, you can navigate the job search process with confidence. Good luck on your job search journey! 🌟
By incorporating these tips and exploring the suggested job positions, you can navigate the job search process with a clearer understanding of the potential opportunities available to you. Good luck on your exciting career transition! ✨
SRE+SWE type of roles where you will be hired as SRE but movement to SWE possible. AFAIK, Google & LinkedIn has this type of job profile. You should also check what is the rate at which such movement happens and does it aligns with your end goal.