#ITSupportTechnician #FirstDayOnTheJob #NoExperience #BootcampCerts
Congratulations on landing your first day as an IT Support Technician! It’s completely normal to have some nerves and uncertainty about what to expect, especially if you don’t have a degree in the field or much prior experience. But don’t worry, with a few certifications from a bootcamp under your belt, you’re already ahead of the game. Here’s what you can expect on your first day and some tips to help you navigate through it smoothly.
### What to Expect on Your First Day:
#### 1. Orientation Process:
– When you first arrive, you’ll likely go through an orientation process where you’ll be introduced to the company, its policies, and the IT support team.
– You may be given a tour of the office and shown where the IT support team is located.
#### 2. Meeting Your Team:
– You’ll meet your fellow IT Support Technicians and the IT manager who will be overseeing your work.
– Take the time to introduce yourself and get to know your new colleagues.
#### 3. Getting Set Up:
– You’ll be provided with any necessary equipment, such as a laptop, phone, and access to relevant software and tools.
– Make sure to ask for any login credentials or access permissions you may need to start your work.
#### 4. Training and Onboarding:
– You may receive some basic training on the company’s IT systems and protocols, as well as any specific tools or software they use.
– Don’t hesitate to ask questions and take notes to help you remember important information.
### Tips for Your First Day:
#### 1. Be Proactive:
– Don’t be afraid to ask questions if you’re unsure about something. It’s better to clarify things early on than to make mistakes later.
– Take initiative and show your eagerness to learn and contribute to the team.
#### 2. Stay Open-Minded:
– Keep an open mind and be willing to learn new things, even if they may be outside of your comfort zone.
– Embrace new challenges and opportunities for growth.
#### 3. Network with Your Colleagues:
– Building relationships with your team members can be invaluable in your career growth.
– Take the time to get to know your colleagues and learn from their experiences.
#### 4. Show Your Enthusiasm:
– Express your enthusiasm for the role and showcase your willingness to work hard and contribute to the team.
– A positive attitude can go a long way in making a good impression on your first day.
As for questions on diagnosing your skill set, you may be asked about your previous experience with IT support, your knowledge of common tech issues, and your problem-solving skills. Be honest and confident in your responses, and don’t be afraid to showcase your certifications and bootcamp training as evidence of your skills.
Remember, everyone has to start somewhere, and your willingness to learn and grow in the role is what will set you apart. Good luck on your first day as an IT Support Technician – you’ve got this! 👍🏼 #GoodLuck #YouGotThis
Take notes, listen and find out where their KB Articles are…
Step 1: Calm Down.
Step 2: Breathe.
Step 3: probably just a bunch of paperwork and meeting people.
A good amount of information. Keep a notepad handy or your laptop with a notes document around so it doesn’t fly out of your mind.
One thing you have to get used to in IT is feeling like you don’t know what to do, I’ve been doing it 4 years and weekly I get tickets where I have no idea where to start. Don’t be afraid to ask questions no matter how dumb. I’d rather tell my boss I couldn’t figure out a ticket than tell him I never asked for him to begin with. It’s called “Imposter Syndrome” which all of us experience at some point. Take your time, remember troubleshooting methodology and you should be fine. Also, Google is your friend, don’t be afraid to use it.
For the love of God ask questions. Your foot is in the door. I’d much rather have someone know what they’re doing than pretend to know.
First day you’ll being doing the HR orientation thing. Probably get shown your desk. Get a few of your login credentials and be pointed at some knowledge stuff whole waiting for the rest of your credentials that where some how missed. First days usually a write off
Second day you’ll likely start doing some training with a team lead (or atleast thats the normal experience). Usually by the first friday they might have you start looking at tickets and maybe take a call or two while being shadowed.
Just remember to ask questions when you need.
You’re in a support roll, so you will be expected to troubleshoot and solve issues as part of the job once settled in.
Gnna set up your account or give you your credentials. A lot of set up. Probably a brief summary of what to expect and the software they use day to day (remote connection tools, O365, AD, Ticketing tool, etc. etc.). Maybe a little shadowing. 1st day is a breeze but pay attention and ask questions. Reinforce the kind of person you are now. 1st impressions are like old habits, they die hard
It becomes routine. Lots of repetitive issues. Printers will be your best friend, network issues are the most fun. Learn MS 365 admin center inside and out.
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Maintain a troubleshoot log spreadsheet. Split the issues to specific tabs (Email, Printer, Network, etc.) and you’ll notice one day it just gets repetitive.
They will probably go over how they do things. Yes there’s common knowledge, but every company is different on procedures.
Congrats!
Youll be ok
You are going to feel lost for awhile, ask questions and take notes. I’m still using notes years later I wrote down when I started, things like paths to obscure software installs we only do once a year or so, detailed instructions on why and how we do things, who to call if you can’t figure something out.
Write it all down, it will save your ass at 2am when you are on call and something breaks
Just breathe and try! First few weeks of any new job is oreintation/getting to know the company and groundwork.
Document everything possible and if you are feeling super lost after a few days ask questions. There are no stupid questions at first, but asking people to repeat simple answeres more than once isn’t how you get on peoples good side.
Start your own knowledge base in a OneNote or something and just try to take it in steps.
When it comes to IT Support the biggest things to learn right away are servers and devices. Where are things saved, what are the main devices (windows PCs, laptops, Macs?). How are they accounts administered? (AD from a server, or is it cloud with Azure or AWS). If so once you get credentials and time log in and just start checking out accounts, groups, devices as you can. But these are all things they should be teaching you before they expect any results.
It’s going to go one of two ways:
1. Boring standard paper work, receiving equipment, credentials, etc. and spending some time with the team in a pretty relaxed atmosphere.
2. You’ll walk in right after the fuckening starts. Everyone will be running around putting out fires and you’ll get to watch the spectacular shit show. Followed by on boarding later in the afternoon and the following day.
Don’t worry OP. You already have the job, just go through on boarding and learn as much as you can from your team and leadership. We’ve all been there at one time or another.
Ask questions, take notes. Be helpful.
Make notes on _everything_, you’re already gonna be asking people a ton of questions, make it your personal mission to not ask the same one twice. And if you panic early with users on the phone, don’t worry, take your time. It gets easier. You got it.
Ye olde friend Google will always have your back. Good luck man and congrats!!
They’re going to ask you to build a quantum computer from scratch while you’re blindfolded.
/s
What to expect? Nothing life threatening, just relax.
I’ve been in IT for about 6 months now and generally, your job isn’t knowing everything, it’s in finding out. You will be asking questions, googling, testing, and researching. This job is problem solving, not problem knowing. Everything company is different with different set ups. No amount of training is going to immediately tell you the solution of your company’s specific hardware/software environment. Your certificates help you “speak the language” and gives you a foundation of where to look. Take your time, take initiative, find good sources of information, and you’ll do just fine.
Congrats. If you like, we could discuss on discord on what you may encounter.
relax. if you are lvl 1 the expectations are very low.
Get ready to watch and learn from your mentor (whoever is training you). Pretty much the first week is setup and learning (you probably won’t have all the access you need depending on how the company does things) and then you’ll learn it lol
First day or two I had, just picking out my laptop and swapping my hard drive and imaging it from scratch just to learn the process. I found the first weeks of the job to be boring, exciting, and terrifying all at once
I’m on my fourth week. Lemme know when you find out what to do.
Today I took three hours to figure out fire TVs aren’t compatible with Logitech rally bars. Coworkers had no idea, VPs are breathing down my neck to get the conference room up and running, only for my manager to finally tell me, “oh yeah those TVs suck, let’s order a different one”