#TargetRefund #CustomerService #RefundDenied
Hey everyone! 🎯 So, Target just dropped a bomb on me by saying they might deny my refund for a broken soundbar I purchased from them. I have all the evidence to prove that the package was received by USPS, but Target claims they haven’t received it yet. What a headache, right? 😬
Here’s a quick rundown of my situation:
– Purchased a $200 soundbar from Target
– Soundbar arrived broken
– Sent it back via USPS with confirmation
– Target says they don’t have the package yet 💔
Now, here’s where I need your help:
What are my options if Target denies me a refund? I’m based in Arizona and feeling a bit lost. Any advice or similar experiences to share? 🤔
One possible solution I’m considering is:
– Contacting USPS to follow up on the delivery status
– Reaching out to Target’s return team for updates
– Submitting a dispute with my credit card company if needed
Let’s navigate this situation together and help each other out! 💪 #CommunitySupport #ProblemSolving #ValuableAdvice
Did you purchase with a credit card? Dispute the charge with them (this should be a last resort though, Target could ban you from future purchases with that card).
I believe you’ll need to file a claim through the USPS. If Target paid for the return shipping, you’ll need to check with the terms and conditions, but they should carry the insurance on the parcel. If USPS lost it, then it would be between USPS and Target in that case. Target may want to deny a refund until USPS pays them, and if Target is self-insured on shipments like this, it could get tricky, because they may wish to push it off indefinitely, or close it prematurely. No lawyer will take a case like this for only $200, so that will be difficult, and it will be up to you. Document everything, put it all together, and contact them again. Write everything down, in order. Bullet points with backup documentation if you need it. Speak dispassionately and factually. Just speak the bullet points unless and until they ask for details, and only then should you bring forward the “evidence” and details. Something like this:
July 1, 2024 – Ordered soundbar on order 1234
July 3, 2024 – received soundbar damaged. Notified Customer Service via website.
July 3, 2024 – received email confirmation and return shipping instructions
July 4, 2024 – delivered package to USPS on tracking number ABC567
Too many details can bring forward emotion, and can put the person you’re speaking with on the defensive. Staying factual can help keep it on track, and the saying says “cooler heads prevail.”
Failing that, open a case with the Better Business Bureau or similar organization.
This doesn’t seem like it’s going to be fun, but good luck!
Dispute the charge that’s really all you can do.
What does the USPS web site tracking show for the current status of the package?