Have you been charged $700 on your Citi credit card for an Airbnb booking you didn’t make? #Citi #Airbnb #creditcard #refund
Are you struggling to get a refund from Airbnb for the unauthorized charge? #refund #Airbnb #charge #customerexperience
Curious about how to handle unauthorized charges on your credit card and dealing with Airbnb customer service? #creditcard #unauthorizedcharge #Airbnb
Wondering what steps you can take to resolve the issue and reclaim your money? #resolution #money #customersupport
Need tips on protecting your financial information and avoiding unauthorized transactions in the future? #security #financialinformation #fraudprevention
Struggling with an unauthorized charge from Airbnb on your Citi credit card? Here’s what you can do to get a refund and protect yourself from future incidents.
Steps to Take:
1. Contact Citi customer service to report the unauthorized charge.
2. Reach out to Airbnb to explain the situation and request a refund.
3. File a dispute with Citi if Airbnb refuses to refund the charge.
4. Monitor your credit card statements closely for any further unauthorized activity.
Protecting Your Finances:
– Regularly review your credit card statements for any unauthorized charges.
– Use secure passwords and enable two-factor authentication for online accounts.
– Be cautious when sharing personal and financial information online.
– Consider setting up fraud alerts with your credit card issuer for added protection.
By following these steps and staying vigilant, you can effectively address unauthorized charges and safeguard your financial information. #financialsecurity #protection #fraudprevention
Go back to citi and report is as fraud
Call Citi. Tell them AirBnB won’t do anything.
If neither company will work with you, go to the CFPB.
theyre saying someone who you have authorized to use the card (at some point in the past) used it now, aka it isn’t ‘fraudulent.’ that is, this person has booked with this card at some point in the past.
I swear I’ve seen another post with the same situation and same response from Airbnb about the close friends or family. Seems like Airbnb just openly commits fraud from time to time. How ridiculous.
If it is a CC and you are sure you didn’t make or authorized anyone to make those charges then you can just call your bank and cancel the transaction…
But there is not a corresponding booking with airbnb?
Why do you even need to talk to Airbnb? This is fraud and Citi should just cancel this charge instead of wasting your time.
Sounds like you can file a chargeback with Citi, but it needs to move from pending status first. I think it kind of makes sense that they can’t dispute a pending charge. Pending charges can and do fall off at times. I think you need to wait until it’s no longer pending and then dispute it.
Call Citi and report it as fraud, you will probably also want to file a police report since Airbnb may try to send the $700 to collections.
Another possibility is that the email itself was a scam. Did Airbnb confirm that they charged your card? Did you call the number in the email, or the number in the website.
Seems low likelihood, but just a thought.
Since you have it in writing that they refuse to refund you, then you file the chargeback with Citi.
Citi will likely find in your favor and refund you.
They will close your card and reissue it, since it’s been compromised. Your card was probably skimmed somewhere or hacked from a site that has been compromised.
Unless the charge was done through your Airbnb account, there’s almost no chance Airbnb is going to be able to even find out which account used your CC. You have to dispute it through Citi. Their email is just some boilerplate thing hoping that you will eat the charge.
Next step based on what you’ve posted would be to follow up with Citi. Provide them the written statement from AirBNB and let them know you are still disputing the charge and maintaining that it was a fraudulent transaction.
A similar thing happened to me a few years ago when someone used a card of mine to buy $900 worth of plane tickets to China. The airline responded to the credit card issuer with a screenshot of their booking system maintaining that it was legitimate, despite completely different names than my own being used. An official looking envelope came from the CC issuer and I had to ink sign an affidavit swearing that it wasn’t my transaction, but once I sent that in everything was resolved.
Take the copy of the air BNB and make pdf or print and take to credit card company and continue again where you left offÂ
Why you bothering with Airbnb? Even if they did refund you the card needs to be cancelled for fraud. Call citi.
That’s fine, as long as it is not in your Airbnb account there is no issue.
Login and print or save to PDF your Airbnb history and make sure you enable the “print headers and footers” option so that is shows a timestamp of when you pulled it. Even though it’s not associated with your account there’s still the chance that they find your account and shut it down.
Wait for charge to post and then dispute as fraud with your bank. Keep things short and to the point, do not provide un-needed details. I did not approve this charge and it does not appear in my airbnb account is all you need to say. The print out is just in case there is an issue down the line with the dispute you can supply extra documentation.
Report to the card company as an unauthorized charge. Do it quickly
1. Wait for charge to clear
2. Go to your local sheriff’s office or police station and make a report for fraudulent charges.Â
3. Once charge is cleared and you have a case report number (they’re not going to investigate. You should be given a case number before leaving the station) call back citi and ask to speak to the fraud department. Let them know what AirBnB said about how they’re not going to refund it, provide your case number, and dispute the charge as fraudulent.Â
4. Your money should be refunded by the CC fairly quickly. If not, contact the CFPB (only after Citi refuses to refund)
Get a police report first. Then dispute the charge with Citi. Send them a copy of the police report
So last week I noticed some apple store charges on my citi card that were not mine or my wife’s (I don’t have any apple devices and her apple account doesn’t have the citi card on it). Having had this happen before with another card a couple years ago I know those had to be “card checks”… I immediately locked and ordered replacement card but then I checked the online sites my card was saved and I saw Airbnb….I’ve never stayed in an Airbnb/ haven’t even looked for one. Wondering if this is part of same scam/fraud effort. Stay patient with Citi…they said the charges had to post before they could handle the disputes/refunding me. Sorry you’re dealing with this!
**Two steps:**
1) Let the charge actually clear so it’s no longer pending.
2) Call Citi back and tell them it’s fraud. They’ll reverse the charge, cancel the card, and send you a new card.
1. Make police report for stolen credit card and fraudulent charges.
2. Find receipts of places you went and items you purchased at the supposed time of that Airbnb stay.
3. Contact Citi with police report and receipts that you were nowhere near that Airbnb.
This happened to me and my CC refunded me but AirBnB banned my account that had my CC linked, even though there were no trips there and they could not explain the charge either… it’s ridiculous.
Your card issuer will handle the refund of fraudulent charges.
Airbnb customer service will never help you, so contacting them was your first mistake. Call Citi and tell them this is a fraudulent charge.
One of the questions on the dispute for is “did they try to contact the merchant”
It helps their fraud team.
Don’t dispute it, report it as fraud. Citi won’t sleep on it. I’ve had more than a couple fraudulent charges manifest on my Citi card. As soon as I get the text message or push notification of the transaction I have contacted Citi immediately, reported as fraud, they cancel my card and they cancel the fraudulent transactions. Nothing needs to “clear.”
Why would Citi email you about a charge? If they consider it valid, it should just show up on your bill.
Sounds like a scam. Did you call a phone number in the email, or the phone number on the back of the card?
I stayed at a place last summer and by accident the owner charged me twice. AirBnB customer service was awful, rude, unprofessional through all of it. Thankfully the owner was cool/apologetic and we figured it out on the side.
Yes do all the complaints listed here by these fine people but you are correct. Nothing can be disputed when the charge is pending. It might even fall off. Only after the true charge can you take action.
How did Airbnb determine someone you know inadvertently used your card? I’d ask for the name of the person who used it.
Once the charge is posted (no longer pending) then call back to Citi and tell them this was a fraudulent charge. They will credit you the amount while they investigate, and they will issue you a new card with new credit card numbers. I know it’s frustrating that they won’t do anything while the charge is pending. I had this happen to me as well. Once the charge was posted, it was pretty simple to get my money back.
If it’s fraud, they’ll have to close your current card and reissue you a new number but you don’t have to wait for it to clear. Report it immediately if you did not directly participate in this transaction or provide your card to Airbnb.
Don’t *dispute* the charge, and stop trying to get a refund from Airbnb. That’s not the way this works. Report the charge as fraud. A dispute and a fraud charge date two different processes.
This will also deactivate your current card number and issue you a new one. Clearly your card number was compromised somewhere.
People suggesting you go to the cfpb, your state attorney, etc are wild. This is a very simple process that will take you all off 5 minutes.
You *may* need to wait until the charge posts before you’re able to report it, but that’s literally it. People in the comments are making this far too complicated.
Chargeback on card for unrecognized chargers.