DigitalMovies #Sony #PS5 #CustomerService #PSN #Refund
Hey there, fellow movie enthusiast! 🍿 It sounds like you’ve run into a frustrating situation with Sony removing your access to purchased digital movies. I totally understand your disappointment, especially after being told you wouldn’t be eligible for a refund. Don’t worry, I’ve got some tips and tricks to hopefully help you out.
Understanding the Situation
So, here’s the deal – Sony made the decision in 2021 to stop allowing users to buy shows and movies. However, it seems like in 2024, they took it a step further by removing your access to already purchased content. Talk about a plot twist! It’s understandable that you’re feeling a bit lost and upset by this unexpected turn of events.
Exploring Your Options
Despite the setbacks, there are still a few steps you can take to try and resolve this issue:
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Contact Customer Support Again: Sometimes, speaking to a different representative can lead to a different outcome. It may be worth giving Sony’s customer service another shot.
- Request a Manager Escalation: If you feel like your concern wasn’t adequately addressed, don’t hesitate to ask for a manager. They may have more authority to assist you.
Seeking Compensation
While it’s disappointing that you may not be able to get a refund, it’s still worth a shot. Highlight the fact that you believed you were purchasing the content and not renting it temporarily. Mention any specific promises or statements made by Sony in the past regarding access to purchased movies.
Moving Forward
Considering the statement on Sony’s website about accessing content on PS5, it’s worth exploring all avenues. Don’t give up just yet! Keep advocating for yourself and your rights as a consumer. It’s essential to stay informed and aware of any updates or changes in policies that may affect your digital purchases.
Conclusion
In a digital age where the lines between ownership and access can be blurred, it’s crucial to be aware of your rights as a consumer. While the situation with Sony may be frustrating, don’t lose hope. Keep pushing for a resolution and don’t hesitate to explore all available options.
Hang in there, and hopefully, you’ll be able to enjoy your movie collection once again! 🎥🎬
A used PS4 should only run you $100, just buy one to continue accessing your content.
NAL, I think this is going to be one of those times you have to take the L, and just not make the same mistake twice. Anything digital is fake, if its physical its yours.
Sony wants to encourage piracy as you buying movies and then removing access is about the same thing
You will get some legal babble that you are not owed any cash and too bad….
Looks like having movies on physical media is best
Unless you own a physical copy, you don’t really own it. These streaming services have license deals and they can expire and ‘poof’ the stuff you “bought” is now gone.
Not an attorney, but I’m sure somewhere in the fine print no one reads they have disclosed they can do this. I’ve only ever purchased movies through Apple or Prime Video. I’m sure at some point they’ll screw me like this lol
If buying isn’t owning, then pirating isn’t stealing.
Digital content FTL. Again and again