#GoogleReviewDrama: Have you ever been in a situation where the owner of a business asked you to remove your Google review? Picture this: you had a less than stellar experience at a restaurant and decided to leave a honest review to warn others. But then, the owner reaches out and requests for it to be taken down. What would you do? How would you feel? Let’s share our experiences and insights on this tricky situation. Have you ever had a similar experience? Vote in the poll below, share your thoughts, and let’s spark a conversation! #ReviewEtiquette #FeedbackMatters #CustomerExperience 🤔📝🔥
I’d say no
“OK… Not!”
Lol, do better and I’ll review better.
I’ll reevaluate my review to make sure it isn’t done in bad taste and make a judgement from there
[How about NO!](https://youtu.be/xagjS7zWGAM?si=1P-FiBcjvKqi-whC)
If you have time to hassle reviewers you have time to improve customer satisfaction. Now fuck off and think about that.
If you’re willing to make it right, I’m willing to edit me review.
If they told me they fixed the issues I had my review, I would simply edit my review to state the place has claimed to have fixed the issues i had alongside a timestamp for future relevance. I would probably also keep the star rating the same as my rating is still valid for the experience I had. The type of people who actually read reviews will actually read the amendment to the review and take that into consideration when reading all the other negative reviews.
I won’t remove it, but I will update. It will now include a paragraph about you harassing customers.
Update my review to mention that the owner went out of their way to track me down and demand I remove it.
There is a difference in asking for a review to be update if circumstances changed, it is not right to simply tell someone to remove something…..per a biz owner myself
Depends.
Did they address your concerns? If yes, then i would probably remove.
I would reread my review and then say no if I still thought it was true.
I don’t understand the question. But I’ll tell you this, I am the owner of a small business who received a negative review from someone who doxxed me on Facebook because he didn’t like my political stance (fiercely liberal). He had never patronized my business, he just wanted to be an asshole. Although I have contested his review through Google several times, it is still up.
Dependable. What are you gonna do for me? I have taken down a review of a car dealership after they offered to fix the problem and gave me a steep discount on the needed repair as well. If they’re just demanding I take it down them I’m going to edit the review to reflect the fact that they demanded i do so.
I wouldn’t respond, unless they had a really good reason for asking (like say I accidentally reviewed the wrong business).
I wouldn’t respond personally, but can’t the owner respond to reviews on Google anyway? I’ve seen many reviews where the company responds with a “we’re sorry you had that experience, we do our best to provide a great customer experience. Please reach out with any issues”
what’s in it for me?
Buy me an Icee, and I’ll think about it -gets Icee- Mmm…. nah. Do better in business, brah.
If they genuinely fixed the issues that I mentioned in my review, I would consider updating it after using their business again. If they just want the review gone and haven’t fixed anything or are rude about it, I would update my review to include that the owner asked to have the review removed/updated.
I’d say bye
I’ve taken down negative reviews after the business reached out and apologized/ fixed the problem. But if they’ve made no effort to make amends, then they can pound sand.
I would edit it to add that they were now pressuring me to remove the review.
Post a picture of their message ON the review.
Id refuse to take it down, but offer to revise it. Then, I’d edit my review to include the fact that they asked me to remove my honest review and update as needed.
“No.”
And if they pressed, I’d review again and document that they’re pressuring me to take down the review.
They need me. I don’t need them.
I would say no because I am not doing any more business here.
I would write another review documenting the request from that business to remove my review. Nothing wrong with transparency.
Generally I’ll change it or remove it if there’s evidence the issue has been resolved. If they REALLY go above and beyond to fix the issue I’ll remove the old review and make a new, high rating review to specifically bring attention to the business being one that not only cares… but cared enough to make things right! EVERYONE loves a comeback story!
Otherwise nah, it stands.
I had a similar experience, a business on amazon wouldn’t stop contacting me for 8 months asking to change my review for their product
I’d edit the review to include the fact that they whined about the review but made absolutely no attempt whatsoever to fix the problem that caused it, so the review is staying up and getting worse.
I once wrote a pretty scathing review of a business for how they handled their practice. To keep it brief, they tried to gaslight me and extort around $4k from me, for a product that was already paid for, because when it came time to pay their supplier, they didn’t account for the exchange rate and ended up losing money on the deal. I needed the product, so I settled for a lesser amount, but I made sure to blast them on google. I was asked to take it down and I said only if I get in writing that they take full responsibility for their fuck up and apologize for their behaviour–they didn’t. I left the review up and it still has the most likes out of all their reviews.
YOU change my review.
I’ll add that on the review.
If they agree to make it right, sure.
I’d edit the review to add that I was asked to remove it. Source: did this.