“Need tips for Support Specialist interview in 1.5 hours, transitioning from construction to cyber security. What topics may be covered? Feeling nervous and underprepared. Help! #SupportSpecialist #InterviewTips #CyberSecurity #Nervous #TechnicalQuestions”
Key Topics:
- Expectations for Support Specialist role
- Transferring skills from construction to cyber security
- Preparing for technical questions
Helpful Tips:
- Review common technical terms (such as TCP)
- Practice discussing your college learnings
- Highlight your transferable skills
- Be confident and prepared to showcase your abilities
Sell your problem-solving technique, not your static knowledge. You don’t know everything, it’s ok to admit that. What’s more important is your bedside manner, your ability to “handle” the problem through to resolution.
At the level you are talking about I care more about your passion and ability to solve problems than your ability to recite port numbers, commands, technologies etc.
User: “This thing is broken”
You: “Just so I understand you do A –> B –> C and you expect output Z but are getting X”
User: “Yes”
You: “Ok, while I am not familiar with this process specifically, I do know somebody who does, if it’s ok with you I would like to go away and look into this with them. Rest assured I will continue to handle this issue and I am not about to throw it over the fence to somebody else. I will get back to you by $DATE-TIME”
Good Luck.
Charm and charisma will get dell yourself. Keeping cool in tough situations with your current job. If you can talk the customer off a ledge then your golden
Good luck! I am sure you will do fine. Let us know how it goes!